If an item is damaged, defective or you’re unsatisfied with it upon collection, you can deny acceptance and a refund will be processed. Where the product has already been accepted but found to be damaged, defective or otherwise unsatisfactory, a refund may be provided, in accordance with the terms laid out in the Policy. Please indicate your order number and send your request via email to: manager@naughtygrapett.com no later than 30 days after receiving your purchase.

Once you have made the request, you’re required to make arrangements with Trinidad & Tobago Customs so that you may return to the store at Piarco International Airport, Trinidad, with the item and your receipt. Please note that items MUST also be returned unopened, unexpired, in their original undamaged packaging with all tags attached. Refunds are not provided for items that expire after the date of purchase, marked as promotional, or on sale. Refunds are provided on the purchase price of the item only and do not include any customs fees, online transaction charges or any other fees paid that were not directly imposed by the store.

We will examine the item when it has been returned and will confirm that the purchase was made at the store before processing the refund.